Client Service Associate

Full time position | Seattle, WA Region | Currently virtual environment

Position Purpose

As an integral member of The Alford Group’s consulting team, the Client Service Associate (CSA) works across service lines to function as a primary analyst; contributor of actionable, data-driven recommendations; developer of engaging presentations; and key project manager on projects serving all segments of the social sector, including not-for-profits, foundations and impact-driven corporations. As such, the CSA is a valued member of every project team on which they serve.

As a full-service consulting firm, The Alford Group provides solutions to complex problems related to strategy, fundraising, corporate partnerships, giving, impact measurement, and organizational development. The Alford Group seeks talented professionals with fundraising or philanthropic experience, as well as those with transferable consulting, communications, marketing, and/or strategic planning experience, to join our dynamic team.

Functions/Expectations

Research, Analysis and Presentation

In many instances the CSA serves as the primary analyst of the primary and secondary research that forms the basis for much of the firm’s client work. Depending on the scope of the project, the CSA can be expected to perform some or all of the following functions:

  • Apply a rigorous, analytical approach to client situations to identify solutions that are grounded in evidence and experience.
  • Gather and code primary qualitative research data. Conduct thematic and quantitative analyses to draw conclusions from data gathered.
  • Design, test and field constituent surveys. Analyze survey data. Design new ways to convey conclusions in creative visual ways and to supplement graphs, charts and tables.
  • Review materials and reports provided by clients as relates to their fundraising function, strategic plans, governance, etc. and identify weaknesses or inconsistencies with best practices and/or organizational goals.
  • Serve as a principal writer and proofreader of work product such as presentations, work plans, case statements, final reports and more.
  • Design and author high-impact reports and presentations using crisp language and engaging data visualizations.
  • Research trends, changes in best practices, products, tools, etc. to inform and improve clients’ work and/or firm methodologies and recommendations.
  • Conduct prospect research on individuals, foundations, corporations and other funder types as appropriate.

Project Management

Successful project management is critical to producing quality deliverables on time and on budget for our clients. Managing workflow to deadlines is part of every consultant role and especially important in the CSA role. In this capacity the CSA will:

  • Work closely with project leads, project team members and other colleagues to design, plan, coordinate and contribute to the completion of high-quality client work.
  • Maintain day-to-day workflow of project tasks and deliverables in accordance with timelines and competing priorities.
  • Prompt action from clients and colleagues on tasks and deliverables to ensure timely completion.
  • Proactively communicate progress, or lack thereof, against deadlines.
  • Thoughtfully work with colleagues and clients to track deadlines, resolve issues and address competing demands.
  • Prepare materials—such as agendas, Gantt charts, dashboards and status reports—to support internal team and client team members in advancing progress.
  • Coordinate meeting preparation and logistics for internal and external appointments.

Business Development and Marketing

The CSA will support the firm’s business development and marketing activities of the firm’s consulting staff. In this capacity the CSA may:

  • Represent The Alford Group at industry/social sector events and professional conferences and meetings.
  • Research and draft content for white papers, blog posts, social media posts, etc. on topics relevant to the social sector.
  • Create proposals and presentations for sales purposes.
  • Join discovery and business development meetings to capture and interpret needs of potential clients.
  • Maintain the firm’s CRM database and generate analysis and reports.

Characteristics of a successful CSA

  • Deadline-oriented, with the ability to anticipate client and team needs and mitigate potential roadblocks.
  • Excellent analytical, critical thinking and active listening skills.
  • High attention to detail and proven proofreading abilities.
  • Ability to take initiative, simultaneously coordinate multiple projects and manage deadlines.
  • Ability to work collaboratively on a team and independently with minimal supervision at times.
  • Ability to manage relationships with diverse people, including client staff and high-level volunteers
  • Superior written and oral communication skills.
  • Brings a creative eye to the development of engaging presentation of client work, including data visualizations, reports, slide decks, etc.
  • Thoughtful of the relationship between style and substance of work product.
  • Adapts quickly and can work simultaneously for numerous project leads.
  • Open to and comfortable receiving and giving feedback.

Qualifications

  • Bachelor’s degree or equivalent experience required. Advanced degree preferred in business, non-profit management, public policy, organizational development or other relevant field of study.
  • At least four years of professional experience, with at least two years in the nonprofit sector, preferably with an emphasis on roles in frontline fundraising, communications/outreach and/or grant writing.
  • High technical proficiency: MS Office Suite including Word, Excel and PowerPoint required; InDesign, Adobe Suite or similar expertise is helpful
  • Knowledge of or readiness to learn donor management software, such as Raiser’s Edge and other customer relationship management, wealth screening and survey systems
  • Ability to work occasional early mornings, evenings and weekends as required by client and firm engagements
  • Some domestic travel may be required. A valid driver’s license is essential for local travel. The CSA must be able to travel independently, locally and nationally.

Position Details

The Alford Group

The Alford Group is an equity-forward, full-service consulting firm specializing in the not-for-profit sector. We empower organizations to reimagine what it means to make a difference. We help them aim higher, reach further and dream bigger. Our services include fundraising, strategic planning, governance, data analytics, interim staffing, corporate partnership strategy and more.

Compensation

This is a salaried position with a range of $50,000 to $60,000 based on experience.

Confidential Data

Our team members have access to sensitive, confidential information and are trusted to maintain these files and documents properly.

Physical Demands

The position requires sitting and working on a computer for long periods of time as well as occasional lifting and carrying of presentation materials and supplies. Consultants must be able to interact seamlessly with clients through visual, aural, physical and written communications.

Work Environment

Inside average office environment. Average office noise levels. No personal protective equipment required. Currently, working in a virtual environment due to the Coronavirus pandemic.

Reports to:

Client Service Director

To apply:

Please submit a cover letter, resume and two relevant writing samples (e.g. stewardship or impact report, donor communications, grant reports, business proposal, etc.) below.

Apply Now

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      Vice President

      Full time position | Seattle/Puget Sound Region | Currently virtual environment

      The Alford Group is an equity-centered national full-service consulting firm founded over 40 years ago on the principle that our human differences make the nonprofit sector stronger. To make the world a better place for ALL people, The Alford Group brings insight, rigor and innovation to strengthen the social sector and deepen its impact. Our dedicated and experienced professional team delivers customized strategies and guidance to empower organizations to make a difference and change the world.

      As a woman and minority-owned and led firm, The Alford Group strengthens the social sector through equity-centered services and practices and values the diversity of the people it hires and serves. Equity, diversity, inclusion, and access at our firm means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

      Job Description

      Key to The Alford Group’s and our client’s success, the Vice President works across service lines and leads consulting teams in the full spectrum of client engagements and equity centered strategies, through feasibility studies, campaign design and implementation, development assessments, strategic planning, and data analytics. We are seeking a professional with training and experience in guiding organizations and elevating their work to establish and achieve diversity, equity and inclusion goals.

      The Vice President is responsible for developing new business, growing client relationships through impactful partnerships, and playing a major role in managing and mentoring staff as it relates to client engagements. The individual will ideally be based in the Seattle/Puget Sound region.

      The Alford Group provides solutions to complex problems and opportunities related to strategy, philanthropy, impact measurement, and organizational development. The Alford Group seeks talented professionals with nonprofit and fundraising experience, as well as those with transferable consulting, communications, marketing, and/or strategic planning experience, to join our dynamic team.

      Performance Objectives

      Client Relationship and Service Management

      • Cultivate and maintain close relationships with clients, prospective clients, and the broader philanthropic, civic, and corporate community.
      • Work closely with collegial and highly professional consulting teams to fulfill a wide variety of client assignments, serving as the project lead and delivering service through a multi-level team approach and contribute to service innovation.
      • Work with other professionals in the firm to ensure that The Alford Group’s vision, mission, and values are at the forefront of everything it does. Work together to improve equity, diversity and inclusion across the sector.

      Sales, Marketing and Business Development

      • Serve as a representative of The Alford Group and market the firm’s expertise in all service lines and sectors.
      • Maximize relationships, networking and speaking opportunities to identify, generate, and pursue leads for new business/revenue expansion. Each position in the firm has specific revenue and sales goals.
      • Develop and manage a portfolio of sales opportunities; create a sales pipeline; take the lead in discovery and proposal conceptualization; assist in developing presentation materials; present to potential clients; and negotiate contract terms.
      • Speak and conduct presentations in client, sales, and business development venues.

      External Relations and Professional Visibility

      • Be a recognized leader and respected contributor to the nonprofit sector and offer the firm expertise in an area of specialty that can be well positioned in the field.
      • Participate in professional associations and workshops as a member of The Alford Group team.

      Position Specifications

      • Full time position
      • Reports to Chief Client Experience Officer

      Qualifications

      • Ten to fifteen years of progressive, relevant, professional work experience(s) in the nonprofit sector or as a consultant to the sector, with at least seven years of management experience.
      • Experience working with boards to increase their effectiveness as leaders, connectors, fundraisers and strategic partners and volunteer experience with other nonprofit volunteer organizations.
      • Self-disciplined, self-starter with a strong work ethic; ability to work and think independently, evaluating and offering fresh thinking and breakthrough ideas where appropriate; ability to self-motivate and work without close supervision.
      • Demonstrated ability to develop new programs/initiatives and expand revenue streams, preferably in a professional services firm.
      • Ability to both think strategically and critically as well as synthesize complex information in order to provide client solutions.
      • Strong project management skills, with the ability to engage productive participation from other project team members as well ability to be flexible and delegate appropriately when working under pressure with competing deadlines.
      • Consultative, strategic, and successful selling approach; ability to develop and grow professional relationships, and ability to think entrepreneurially about building a sales network.
      • Exceptional communications skills: ability to establish professional rapport with all people and support the firm’s commitment to commitment to diversity, equity, and inclusion.
      • Outstanding listening skills: ability to listen carefully and to be able to actively advance understanding and communication.
      • Excellent verbal and written communication skills; the ability to write relevant reports and recommendations, tailored to each client’s unique challenges and opportunities.
      • A history of success in achieving or exceeding financial goals including managing projects within budget.
      • Ability to exemplify Alford Group values – Equity, Creativity, Diversity, Excellence, Integrity, Joyfulness, Leadership and Respect.
      • Strong and confident public speaker and facilitator.
      • Proficiency and self-sufficiency with Microsoft Word, PowerPoint, Excel and Outlook.
      • Proficiency and self-sufficiency with project management and customer relationship management (CRM) software.
      • Flexible to work occasional early mornings, evenings and weekends as required by client and firm engagements.
      • Must be able to travel frequently and independently both locally and nationally.

      Desired attributes

      • Significant experience in raising funds to benefit nonprofit organizations in the Pacific Northwest/Puget Sound region.
      • Specialized experience and/or advocacy in developing tools and resources to guide organizations and elevate their work to establish and achieve diversity, equity and inclusion goals.
      • An advanced degree or equivalent, and/or CFRE or equivalent relevant certification.
      • A history of community service, with experience serving on a nonprofit board strongly preferred.

      Position details

      Compensation – Base and variable pay between $100,000 and $135,000 plus bonus

      Confidential Data- Our team members have access to sensitive, confidential information and are trusted to maintain these files and documents properly.

      Physical Demands – The position requires sitting and working on a computer for long periods of time as well as occasional lifting and carrying of presentation materials and supplies. Consultants must be able to interact seamlessly with clients through visual, aural, physical and written communications.

      Work Environment – Inside average office environment. Average office noise levels. No personal protective equipment required. Currently, working in a virtual environment due to the Coronavirus pandemic.

       

      To apply:  Please submit a cover letter indicating salary expectations, resume and two relevant writing samples (e.g. reports, plans or proposals that demonstrate fundraising expertise and DEI organizational work, etc.) and three to five references.

      Apply

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