Executive Coordinator and Client Liaison

Chicago, IL

With over 40 years of impacting the nonprofit sector, The Alford Group is a national full-service consulting firm which helps empower organizations to aim higher, reach further and dream bigger.

Position Purpose

As an integral member of The Alford Group’s team, the Executive Coordinator and Client Liaison serves as primary support for the executives and consulting team in the Chicago office. Phone and front desk responsibilities place this role in an external-facing position with clients and the public. As such, the Executive Coordinator and Client Liaison is at the “hub” of the office, requiring the ability to interact professionally and congenially with all staff, clients/prospective clients and visitors; to relay information expediently; and to juggle/prioritize multiple requests.

Key responsibilities include:

  • Efficient and timely scheduling of internal as well as client meetings
  • Manage requests for information from the firm’s website
  • Foundation and individual donor research
  • Preparation of meeting and marketing materials
  • Proofreading of proposals, contracts and correspondence
  • Conference and event preparation
  • Travel reservations
  • Office managerial duties – including ordering of supplies, working with vendors, requests for maintenance or repairs

Qualifications:

  • Bachelor’s degree or equivalent experience
  • At least 3-5 years of relevant office experience, preferably with executive level responsibility

Required skills:

  • Demonstrated excellent verbal and written communication skills
  • Strong telephone skills
  • Proficiency with MS Word, PowerPoint, Excel and Outlook; experience with Survey Monkey and CRM is helpful
  • Keen eye for detail and highly organized
  • Ability to work proactively and independently
  • Ability to prioritize work requests appropriately
  • Highly desirable: previous nonprofit work experience – particularly in Development or Institutional Advancement

Confidential Data

This position will have access to sensitive and confidential information and is trusted to maintain files, documents and other shared information properly. Documents may include financial information, donor information and other business-related material (internal and external). Failure to safeguard this information could result in a loss of trust and reputation internally and externally.

Physical Demands

The position requires sitting and working on a computer for long periods of time as well as occasional lifting and carrying of presentation materials and supplies. The Executive Coordinator must be able to interact seamlessly with staff and clients through visual, aural, physical and written communications.

Work Environment

Inside average office environment. Average office noise levels. No personal protective equipment required.

Salary

Commensurate with experience

Type

Full Time – This position requires being onsite

 

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Consultant, East Division

Chicago, IL

With over 40 years of impacting the nonprofit sector, The Alford Group is a national full-service consulting firm which helps empower organizations to aim higher, reach further and dream bigger.

Position Purpose

As an integral member of The Alford Group’s consulting team, the Consultant works across service lines to function as a primary analyst; a contributor of actionable, data-driven recommendations; a developer of engaging presentations; and a key project manager on projects serving all segments of the social sector, including not-for-profits, foundations, and impact-driven corporations. As such, the Consultant is a valued member of every project team on which they serve.

As a full-service consulting firm, The Alford Group provides solutions to complex problems related to strategy, fundraising, corporate partnerships, giving, impact measurement, and organizational development. The Alford Group seeks talented professionals with fundraising or philanthropic experience, as well as those with transferable consulting, communications, marketing, and/or strategic planning experience, to join our dynamic team.

Functions/Expectations

Research, Analysis and Presentation

In many instances the Consultant serves as one of the primary analyst of the primary and secondary research that forms the basis for much of the firm’s client work. Depending on the scope of the project, the Consultant can be expected to perform some or all of the following functions:

  • Design, refine and apply a rigorous, analytical, research approach to client situations to identify solutions that are grounded in evidence and experience.
  • Develop project timelines, work plans, schedule of deliverable deadlines.
  • Serve as the client-facing project manager and the front-line point of contact to client teams.
  • Gather and code primary qualitative research data. Conduct thematic and quantitative analyses to draw conclusions from data gathered.
  • Design, test and field constituent surveys. Analyze and synthesize survey data. Design new ways to convey conclusions in creative visual ways and to supplement graphs, charts and tables.
  • Review materials and reports provided by clients as relates to their fundraising function, strategic plans, governance, etc. and identify weaknesses or inconsistencies with best practices and/or organizational goals.
  • Serve as a principal writer of work product including research guides, presentations, work plans, case statements, interim and final reports and more.
  • Design and author high-impact reports and presentations using crisp language and engaging data visualizations.
  • Oversee Client Service Associate(s) and/or contractual team members working on aspects of client work, including data gathering, report writing, meeting planning, etc.
  • Research trends, changes in best practices, products, tools, etc. to inform and improve clients’ work and/or firm methodologies and recommendations.

Project Management

Successful project management is critical to producing quality deliverables on time and on budget for our clients. Managing workflow to deadlines is part of every consultant role and especially important in the Consultant role. In this capacity the Consultant will:

  • Work closely with project leads, project team members and other colleagues to design, plan, coordinate and contribute to the completion of high-quality client work.
  • Maintain day-to-day workflow of project tasks and deliverables in accordance with timelines and competing priorities.
  • Prompt action from clients and colleagues on tasks and deliverables to ensure timely completion.
  • Proactively communicate progress, or lack thereof, against deadlines.
  • Thoughtfully work with colleagues and clients to track deadlines, resolve issues, and address competing demands.
  • Prepare materials—such as agendas, Gantt charts, dashboards, and status reports—to support internal team and client team members in advancing progress.
  • Coordinate meeting preparation and logistics for internal and external appointments.

 Sales and Marketing

  • Leverage networking opportunities to surface sales opportunities
  • Represent The Alford Group at industry/social sector events and conferences
  • Work with the Business Development Manager to prepare proposals, scopes of work, sales presentations, etc.
  • Work with sales leads and the Business Development Manager to design and price services for prospective clients.
  • Accompany team members on sales calls to close business opportunities.

Characteristics of a successful Consultant

  • Deadline-oriented, with the ability to anticipate client and team needs and mitigate potential roadblocks
  • Detail-oriented, with proven editing capabilities
  • Superior written and oral communication skills
  • Brings a creative eye to the development of engaging presentation of client work, including data visualizations, reports, slide decks, etc.
  • Thoughtful of the relationship between style and substance of work product
  • Adapts quickly and can work simultaneously for numerous project leads
  • Possesses strong client-team and project-team service orientation
  • Open to and comfortable receiving and giving feedback
  • Flexible and willing to handle new and different tasks, including designing and testing new methodology and tools
  • Uses qualitative and quantitative data to guide conclusions and recommendations
  • Successful working independently, as well as in a team environment
  • Experience with donor/customer relationship management software
  • Experience with survey development and other analytical and fundraising and/or project management software and tools
  • Excellent analytical, critical thinking and listening skills

Qualifications:

  • Bachelor’s degree or equivalent experience required. Advanced degree preferred in business, non-profit management, public policy, organizational development, or other relevant field of study.
  • At least five years of relevant professional experience, preferably including a substantive fundraising role with a not-for-profit organization.
  • Demonstrated effective verbal and written communication.
  • Advanced proficiency with MS Word, PowerPoint, Excel and Outlook. InDesign or similar expertise is helpful.
  • Demonstrated knowledge of the social sector and not-for-profit organizations and/or philanthropic funders.
  • Ability to work occasional early mornings, evenings and weekends as required by client and firm engagements.
  • Some domestic travel may be required. A valid driver’s license is essential for local travel. The Consultant must be able to travel independently, locally and nationally.

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